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Outsource Call Center Advantages

If you are planning to provide your project with the Customer Service Center and Call Center, you won’t be responsible for the costs of establishment, equipment, and trained staff. Bavaya will do it for you with astonishing plans to ensure success.

Old

Expensive costs to establish a Call Center wasted marketing campaigns, searching for a qualified team, wasting time and effort in training.

Now

Obtain high performance of staff, follow-up and monitoring of communications, organizing customer data, measuring the satisfaction of your customers, to achieve the highest rates of sales and profits.

Outsource Call Center Features
  • Call Recording

    Call Recording

    Review your customer conversations by recording and replaying calls
  • IVR

    IVR

    IVR system makes it easy to create complex voice trees and multiple options for distributing and tracking calls to employees
  • Local phone numbers

    Local phone numbers

    We provide you with landlines to be connected to your unified number to easily make outbound calls
  • Wait & Hold Music

    Wait & Hold Music

    Custom wait and hold music can be uploaded through audio file uploads
  • Call blending

    Call blending

    Handle outbound and inbound calls at the same time
  • Call Routing

    Call Routing

    Ensure your calls are routed to the first available agent
  • Caller ID

    Caller ID

    Showing the connected client info through a pop-up window when calling
  • Holiday Routing

    Holiday Routing

    Create and manage special routing plans to handle incoming calls on holidays even you can route it on your own mobile
  • Business Hours

    Business Hours

    Operate your call center based on specific times and days that suits your business goal. You can always adjust as you scale
  • Bavaya Softphone

    Bavaya Softphone

    slash IP phones cost , using bavaya apps, to make or take calls on the go wherever you are
  • Shared Lines

    Shared Lines

    Share one phone number among multiple users, and answer incoming calls from anywhere
  • Remote Working

    Remote Working

    You can hire staff to work remotely from home or anywhere in the world through the Bavaya Cloud
  • Bavaya will ensure the highest technical quality using VOIP

  • Bavaya will provide you with a highly trained staff according to the international quality standards

  • Bavaya will provide all the tools and technologies such as (lines – high-speed Internet – interconnection devices) also the maintenance and technical support 24/7

  • Bavaya will provide you with the lowest price plans and facilities that satisfy you

  • Bavaya will create a business plan for your project that brings you more success and ensure the highest profits